Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure you have a clear understanding of how your order is processed, shipped, and delivered. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If your order will be significantly delayed, we will contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Typical delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Delivery times are estimates and may vary due to carrier delays.

Free Shipping

We may offer free standard shipping for orders over a specified amount.
Any active free shipping promotions will be displayed at checkout.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.
Tracking numbers become active within 24 hours.

Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to an incorrect address, the customer is responsible for reshipment costs.

Lost, Damaged, or Delayed Packages

We are not liable for packages lost, damaged, or delayed by the shipping carrier.
If your package arrives damaged, please contact the carrier to file a claim.

We will assist you in any way we can, but refunds for carrier-related issues are not guaranteed.

International Shipping (If Applicable)

We currently offer international shipping to select countries.
International customers are responsible for customs duties, import taxes, and fees, which are not included in the product price or shipping cost.

Delivery times may vary significantly based on the destination.

Order Changes & Cancellations

Once an order has been processed or shipped, we cannot modify or cancel it.
If you need help, contact us as soon as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:
📧 help@nutrumbio.com